Privacy Policy

PropertyReelz AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform and services.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted)
• Company or brokerage name (optional)
• Phone number (optional)

Property Data

To generate videos, we collect:

• Property addresses you search or input
• MLS data accessed through our integrations
• Photos you upload or we retrieve from MLS systems
• Custom property details you provide

Usage Data

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Video generation history and preferences
• Credit usage and transaction history

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card information. We receive limited payment data from Stripe including transaction IDs, payment status, and the last four digits of your card for reference purposes.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our video generation services
• Process your video generation requests
• Manage your account and credits
• Process payments and prevent fraud
• Send service-related notifications and updates
• Improve our AI models and service quality
• Provide customer support
• Comply with legal obligations
• Send marketing communications (with your consent)

Data Sharing and Disclosure

Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and storage providers
• Payment processors (Stripe)
• AI and machine learning service providers
• Email service providers
• Analytics providers

MLS Data Providers

We access MLS data through authorized integrations. All MLS data usage complies with applicable MLS terms of service and real estate regulations. We do not share MLS data with unauthorized parties.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If PropertyReelz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Analytics and Tracking

We use analytics tools to understand how users interact with our platform:

• Google Analytics for website usage analysis
• Session recording tools to improve user experience
• Performance monitoring tools to ensure service reliability

You can opt out of analytics tracking through your browser settings or by using browser extensions that block tracking cookies.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained until account deletion
• Generated videos: Stored for 90 days unless you delete them earlier
• Transaction records: Retained for 7 years for tax and legal compliance
• Usage logs: Retained for 2 years for security and analytics purposes

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with redundancy and backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

PropertyReelz is based in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer. We comply with applicable data protection laws and implement appropriate safeguards for international data transfers.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@propertyreelz.com. We will respond to your request within 30 days.

Children's Privacy

PropertyReelz is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, contact us at privacy@propertyreelz.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: