Terms of Service

These Terms of Service ("Terms") govern your access to and use of PropertyReelz AI's video generation platform and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1. Service Description

PropertyReelz provides an AI-powered video generation platform designed for real estate professionals. Our Services allow you to:

• Generate vertical videos from property photos and MLS data
• Access MLS property information through our integrations
• Upload and categorize property photos
• Create AI-generated scripts and voiceovers
• Download and share generated videos

2. Account Registration

To use our Services, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

You may not share your account credentials or allow others to access your account. You are solely responsible for maintaining the confidentiality of your password.

3. Payment Terms and Credits

Credit System

PropertyReelz uses a credit-based payment system. Video generation requires credits, which you purchase through our platform. Credits are non-refundable except as required by law or as specified in our refund policy.

Pricing

We reserve the right to change our pricing at any time. Price changes will not affect credits already purchased. We will provide notice of significant pricing changes.

Payment Processing

Payments are processed through Stripe. By making a purchase, you agree to Stripe's terms of service. You represent that you have the legal right to use any payment method you provide.

Refunds

Credits are generally non-refundable. However, we may issue refunds or credit adjustments at our discretion for technical issues, service failures, or inaccuracies caused by our system. Refund requests must be submitted within 30 days of the transaction.

4. Acceptable Use Policy

You agree not to use our Services to:

• Violate any laws, regulations, or third-party rights
• Generate misleading or fraudulent property listings
• Upload content you don't have rights to use
• Violate MLS terms of service or real estate regulations
• Attempt to reverse engineer or compromise our systems
• Use automated tools to access our Services without permission
• Resell or redistribute our Services without authorization
• Generate content that is defamatory, obscene, or harassing
• Impersonate others or misrepresent your affiliation

5. Intellectual Property Rights

Your Content

You retain ownership of any photos, property information, or other content you upload to our platform ("Your Content"). By uploading Your Content, you grant us a license to use, process, and display it solely for the purpose of providing our Services.

Generated Videos

You own the videos generated through our Services and have full commercial rights to use, share, and distribute them. However, you acknowledge that:

• Videos are created using our proprietary AI technology
• You must have rights to any photos or content used in video generation
• You are responsible for ensuring video content complies with applicable laws
• MLS data usage must comply with MLS terms of service

Our Platform

PropertyReelz and our Services, including all software, algorithms, designs, and trademarks, are owned by us and protected by intellectual property laws. You may not copy, modify, or create derivative works based on our platform.

6. MLS Data Usage

When using MLS data through our Services:

• You must comply with all applicable MLS rules and regulations
• You represent that you have authorization to access and use MLS data
• You will not use MLS data for unauthorized purposes
• You acknowledge that MLS data is provided "as is" and may contain errors
• You will include required MLS disclaimers in your video usage

7. Disclaimers and Warranties

Service Availability

Our Services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any aspect of our Services at any time.

Accuracy

While we strive for accuracy in our AI-generated content, we do not guarantee that all information in generated videos is completely accurate. You are responsible for reviewing and verifying all content before use.

No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• PropertyReelz shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for losses resulting from unauthorized access to your account
• We are not liable for third-party content, including MLS data
• We are not liable for your use or misuse of generated videos

9. Indemnification

You agree to indemnify and hold harmless PropertyReelz, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or generated videos
• Your violation of applicable laws or regulations

10. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment
• Any reason at our discretion with notice

You may terminate your account at any time by contacting us. Upon termination, your access to the Services will cease, but these Terms will continue to apply to your prior use of the Services. Unused credits are non-refundable upon termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of [State], United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court. You waive any right to a jury trial or to participate in a class action.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through our platform. Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

13. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PropertyReelz regarding our Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

14. Contact Information

For questions about these Terms, please contact us: